General Terms

Eligibility

To use VelanVEstate services you must be a private buyer or a person authorized to act for a private buyer. We use identity verification and documentation in scenarios such as property purchase offers, escrow coordination, and title checks to confirm eligibility. Example: when advising on a land transfer, we require proof of capacity to transact and identity documents for all named buyers.

You must be at least 18 years old to engage VelanVEstate services. If you are acting on behalf of someone else, you must provide appropriate legal authorization or power of attorney documentation. Case note: a buyer using a corporate entity must submit company registration documents and proof of authorized signatories.

Services must be used for lawful property-related activities. VelanVEstate may refuse service for requests that involve fraudulent, deceptive, or otherwise unlawful purposes. Practical example: requests to assist with falsified ownership documents will be declined and reported to appropriate authorities as required by law.

VelanVEstate focuses on property transaction consulting for clients in Malaysia. Some services or specific legal guidance may be limited by jurisdiction. When international elements arise, such as cross-border funding or foreign seller representation, we will outline limitations and refer to qualified local counsel or specialists.

Account and Access

Creating an account or submitting a service request allows access to tailored consulting tools, document templates, and communication history for your transaction. Accounts enable secure platform of documents and tracking of milestones such as offer submission, acceptance, and completion.

You agree to provide accurate, current, and truthful information. In practical cases, incorrect property details or funding status can materially affect advice; therefore we rely on clients to verify facts such as title references, parcel numbers, and prior encumbrances before advice is finalized.

Protect your account credentials and notify us immediately if you suspect unauthorized access. We implement standard security controls and recommend two-factor authentication and secure storage of transaction documents. Example: if login credentials are compromised during an active negotiation, notify VelanVEstate to pause message forwarding until identity is re-verified.

Accounts and access rights are personal and non-transferable except by explicit written agreement with VelanVEstate. If property ownership changes mid-engagement, a new authorization process is required to update the client record and delegate rights.

If your account is compromised, notify privacy@VelanVEstate.vip immediately with details and transaction references. We will take steps to suspend access, contribute, and restore control as appropriate. Real case procedure: when a client reported unauthorized offers, we froze outgoing messages and re-verified identity before resuming services.

VelanVEstate may suspend or limit account access for suspected fraud, abuse, or non-payment. We will notify the account holder and provide information on remedial steps. Scenario: if a buyer repeatedly submits false business documentation, we may suspend advisory services until verification is completed.

Services Provided

VelanVEstate provides consulting services tailored to private buyers, including property valuations, comparable market analysis, document review, negotiation strategy, and transaction coordination with local agents and legal counsel. Services are practical and scenario-driven; for example, we may prepare a negotiation playbook for a client facing multiple offers or run a step-by-step due diligence checklist for a strata-titled unit.

We may modify, add, or discontinue services. When changes affect active engagements, we will communicate the impact and recommended next steps. Example: if a new escrow product is introduced, clients mid-transaction will receive an assessment of whether migration benefits their closing timeline.

Service availability depends on capacity, regulatory requirements, and third-party schedules (e.g., surveyors, lawyers, registry offices). We provide realistic timelines and updates; case-based planning helps anticipate delays such as land office backlog or lender approval cycles.

User Conduct Rules

Users must follow rules designed to keep transactions professional and compliant. Below are illustrative expectations and prohibited behaviors framed through common transaction scenarios.

• Provide truthful and complete information during property enquiries and transaction stages; inaccurate input that affects negotiations may result in service adjustments.
• Do not attempt to use VelanVEstate services for document forgery, misrepresentation, or activities intended to circumvent legal processes.
• Respect confidentiality and do not share confidential advice or internal communications outside authorized parties in a transaction.
• Do not impersonate third parties or submit content that violates others' rights; identity verification may be requested for critical milestones.
• Comply with local property and land use regulations; VelanVEstate provides guidance but not legal rulings on regulatory compliance.
• Use provided templates and forms responsibly; adapt them with professional counsel when bespoke legal drafting is required.
• Report suspected fraud or abuse promptly so we can take protective measures for affected clients and transactions.

User Content

User content includes property information, documents, messages, and any materials you upload or submit while using our services. We use these materials to provide tailored consulting and to coordinate tasks with third parties when authorized by you.

You retain ownership of the content you submit to VelanVEstate. We request necessary rights to store, process, and, where necessary, share that content with service providers involved in your transaction (e.g., valuers, lawyers) to perform the service.

By submitting content, you grant VelanVEstate a limited, non-exclusive license to use, reproduce, and transmit that content for the purposes of delivering the requested services, conducting due diligence, and communicating with authorized third parties as part of the transaction process.

You are responsible for ensuring that submitted content does not infringe intellectual property rights of others and that you have the authority to share documents. In practice, this means confirming you are permitted to disclose lease agreements, title documents, or business statements that form part of a transaction.

If you request removal of your user content, we will evaluate the request and remove data where possible consistent with legal and contractual obligations (for example, retention required for closed transaction records or regulatory compliance).

Intellectual Property

The VelanVEstate brand, website content, tools, templates, and materials are protected by intellectual property laws. Except for the limited license to use materials provided during engagement, you may not reproduce or distribute proprietary VelanVEstate materials without written permission.

• Do not copy or republish VelanVEstate proprietary content for commercial use without authorization.
• Do not reverse-engineer or attempt to extract source data from any proprietary tools or templates.
• Respect activity and branding; the name VelanVEstate may only be used in accordance with our brand usage guidelines.

Paid Services and Fees

Certain VelanVEstate offerings are fee-based, including comprehensive due diligence packages, bespoke negotiation services, and priority consulting blocks. Fees and deliverables are set out in engagement letters or service agreements.

Pricing is based on service scope, complexity, and location. For example, a standard due diligence package for a residential lot in Sandakan will be priced differently than a multi-title commercial advisory due to search requirements and specialist inputs.

Payments are due as specified in the engagement agreement. Accepted methods and payment schedules will be communicated prior to work commencing. In scenario-based retainers, milestone payments correspond to stages such as offer acceptance and completion.

Subscription services (if offered) will be detailed in a subscription schedule including billing frequency, termination rights, and the scope of included advisory hours. Example subscription use: a private buyer retains a monthly block of advisory hours for ongoing market monitoring and negotiation support.

Refunds for paid services are handled on a case-by-case basis according to the engagement agreement and the extent of work delivered. If a service is materially incomplete due to our error, we will propose remedies or partial refunds consistent with the contract terms.

Clients may cancel paid services subject to terms in the engagement agreement. Cancellation may incur charges for work already performed and for third-party costs incurred on the client's behalf, such as surveyor fees or registry charges.

Clients are responsible for applicable taxes related to services. VelanVEstate will itemize taxes as required and comply with Malaysian tax reporting obligations.

We may revise fees to reflect changes in scope, regulatory requirements, or significant market changes. Existing agreements will reflect the agreed price unless contract terms permit adjustments for specified reasons.

Failure to pay may result in suspension of services and retention of work product until fees are settled. We will provide notice and an opportunity to remedy before taking restrictive actions where practicable.

Disclaimer

VelanVEstate provides practical consulting and scenario-based advice to support private buyer decisions. Advice is based on information provided by clients and available public records at the time of delivery. VelanVEstate does not provide legal representation, tax advice, or a substitute for formal legal or business services; clients should engage licensed professionals where required. Example: for complex title defects, we will recommend consultation with an attorney and outline likely steps without delivering a legal opinion.

Limitation of Liability

To the fullest extent permitted by law, VelanVEstate is not liable for indirect, incidental, or consequential damages arising from use of our services, including delays in registry processing or third-party failures. Liability for direct damages is limited to fees paid for the specific service that gave rise to the claim, except where law mandates otherwise. This limitation applies in typical scenarios such as lender rejection after a valuation or survey issues discovered post-completion.

Third-Party Services

We may integrate with or recommend third-party providers (e.g., surveyors, escrow agents, law firms). Those providers operate under separate agreements and VelanVEstate is not responsible for their performance. Practical approach: we vet and maintain a panel of recommended providers and document case-based referrals so clients understand expected roles and responsibilities.

Termination

Either party may terminate an engagement in accordance with the termination provisions in the engagement agreement. Termination will address outstanding fees, return of client documents, and transitional assistance where applicable to minimize disruption to the transaction.

On termination, VelanVEstate may retain copies of records necessary for regulatory compliance and to resolve outstanding matters. We will provide a final status report outlining completed tasks and recommended next steps for continuity in the transaction process.

Privacy

VelanVEstate handles personal data as described in our Privacy Policy. Data is used to deliver services, manage client relationships, and comply with legal obligations. Specific examples include verifying buyer identity, coordinating with registries for title searches, and storing transaction documents for required retention periods.

Communications

Communications by VelanVEstate may be conducted via email, secure client portals, or phone. Clients consent to electronic communication for routine transactional updates. Example: acceptance of an offer may be confirmed by signed digital correspondence that is recorded in the project file.

Changes to Terms

We may update these Terms of Service from time to time. For material changes affecting ongoing engagements, we will notify affected clients and provide a summary of impacts and options. Non-material updates may be posted with an updated effective date.

Governing Law

These Terms are governed by the laws of Malaysia. Where a specific dispute involves regional regulatory requirements, applicable local statutes will be considered in resolution discussions and any legal proceedings.

Dispute Resolution

Disputes should first be addressed through our internal escalation process. If unresolved, parties may pursue mediation or arbitration in Malaysia as outlined in the engagement agreement. Case-based mediation: we often resolve fee or scope disagreements by reviewing documented milestones and agreed deliverables before escalating.